1. What we collect
We collect your name, email address, and payment information when you sign up. We also collect health-related information you choose to enter, including your PCOS/PMOS profile, symptoms, calorie and protein targets, dietary restrictions, weight entries, wellness check-ins (energy, mood, sleep, bloating, cravings, skin), food you log, questions you ask the AI Coach, and meal plan preferences. We use this information to personalise your experience within the app.
2. How we use it
Your information is used to provide the HerMeal service — generating your meal plans, processing your subscription, and communicating with you about your account — and to understand how the app is used so we can fix problems and improve it (see section 9). We do not use your data for advertising.
3. We never sell your data
We do not sell, rent, or share your personal information with third parties for their marketing purposes. Ever.
4. Payment processing
All payments are processed by Stripe. Your card details never touch our servers. Stripe's privacy policy governs the handling of your payment information.
5. AI meal generation
Your meal plan preferences are sent to Anthropic's API to generate your personalised plan. This is governed by Anthropic's privacy policy. Generated meal plans are saved to your account on our secure servers (Supabase) so you can access them later. Only you can access your saved plans.
6. Data retention
We retain your account information for as long as your account is active. You may request deletion of your account and all associated data at any time by emailing support@hermeal.com. We will process deletion requests within 30 days.
7. PIPEDA compliance
We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access, correct, and request deletion of your personal information.
8. Cookies
We use cookies and similar browser storage to keep you logged in, remember your preferences, and measure how HerMeal is used (Google Analytics and PostHog — see section 9). We do not use advertising cookies.
9. Analytics, session recordings and service providers
We use PostHog to see how people use HerMeal — which screens are opened and where people get stuck — and to record some app sessions (taps, scrolling and screen changes) so we can find and fix problems. Recordings never show what you type into a form, and they hide your wellness check-ins, weight, AI Coach conversations, setup answers, food log, and account and profile details. Recordings are deleted automatically after 30 days.
We also use Google Analytics and Vercel Analytics to measure website traffic, and Sentry to receive error reports when something breaks. Other services that process data for us: Supabase (accounts and saved data), Stripe (payments), Anthropic (meal plan and AI Coach replies), Resend (emails) and Vercel (hosting). They handle data only to provide their service to us, and some of them store data in the United States. To have your analytics data or recordings deleted, email support@hermeal.com.
10. Account & data deletion
You can delete your account and all associated data at any time: in the app (Account → Delete my account), or by emailing support@hermeal.com with the subject "Delete my account" — we will process it within 30 days. Deletion is permanent and cannot be undone.
11. Contact
For any privacy questions or data requests, contact us at support@hermeal.com.